shaytan/telegram_glpi
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fix

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This commit is contained in:
atorop
2024-10-22 16:20:56 +03:00
parent 9b9e2d0355
commit 7aae218182
3 changed files with 176 additions and 152 deletions
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218
lib/glpiParse.js
View File

@@ -13,149 +13,161 @@ const glpiUrl = conf.glpiConfig.apiurl.replace("apirest.php", "");
exports.parseTickets = async (bot, messageData) => {
let listTickets = await glpm.getAllItems('Ticket', 5);
for(let i = 4; i >= 0; i--){
let ticketId;
if(!listTickets[i]) break;
ticketId = listTickets[i].id;
if(ticketId <= messageData.ticket) continue;
if(listTickets[i].users_id_recipient != conf.glpiConfig.user_id){
let usersArray = await glpm.getUsers(ticketId);
let authorEmail;
if(!usersArray[0]) continue;
if(usersArray[0].hasOwnProperty('alternative_email') && usersArray[0].alternative_email){
authorEmail = usersArray[0].alternative_email;
}else{
let temp = await glpm.getItem("User", usersArray[0].users_id);
authorEmail = temp.firstname + ' ' + temp.realname;
try{
let ticketId;
if(!listTickets[i]) break;
ticketId = listTickets[i].id;
if(ticketId <= messageData.ticket) continue;
if(listTickets[i].users_id_recipient != conf.glpiConfig.user_id){
let usersArray = await glpm.getUsers(ticketId);
let authorEmail;
if(!usersArray[0]) continue;
if(usersArray[0].hasOwnProperty('alternative_email') && usersArray[0].alternative_email){
authorEmail = usersArray[0].alternative_email;
}else{
let temp = await glpm.getItem("User", usersArray[0].users_id);
authorEmail = temp.firstname + ' ' + temp.realname;
}
let text = await htmlToText(listTickets[i].content);
let messageText = `🟢 <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
messageText += `<b>Автор заявки: </b>${authorEmail}\n`;
messageText += `<b>Проблема: </b>${listTickets[i].name}\n<b>Описание: </b>`;
messageText += text;
if(messageText.length > 600){
messageText = `${messageText.substring(0, 500)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
let messg = await bot.telegram.sendMessage(conf.supportChatId, messageText, {
parse_mode: 'HTML',
reply_markup: { inline_keyboard: cns.inlineKeyboards.open }
});
await editMessageText(bot, messg.message_id, messageText, cns.inlineKeyboards.open);
messageData.data[ticketId] = {
messageId: messg.message_id,
status: 1
};
let title = `🟢 ${ticketId} - ${listTickets[i].name}`;
await createThread(bot, messageData, ticketId, title);
await sleep(1000);
}
let text = await htmlToText(listTickets[i].content);
let messageText = `🟢 <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
messageText += `<b>Автор заявки: </b>${authorEmail}\n`;
messageText += `<b>Проблема: </b>${listTickets[i].name}\n<b>Описание: </b>`;
messageText += text;
if(messageText.length > 600){
messageText = `${messageText.substring(0, 500)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
let messg = await bot.telegram.sendMessage(conf.supportChatId, messageText, {
parse_mode: 'HTML',
reply_markup: { inline_keyboard: cns.inlineKeyboards.open }
});
await editMessageText(bot, messg.message_id, messageText, cns.inlineKeyboards.open);
messageData.data[ticketId] = {
messageId: messg.message_id,
status: 1
};
let title = `🟢 ${ticketId} - ${listTickets[i].name}`;
await createThread(bot, messageData, ticketId, title);
await sleep(1000);
messageData.ticket = ticketId;
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** parseTickets:\n" + e, null, 3));
}
messageData.ticket = ticketId;
}
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}
exports.parseComments = async (bot, messageData) => {
let listComments = await glpm.getAllItems('ITILFollowup', 5);
for (let i = 4; i >= 0; i--) {
if(!listComments[i]) break;
let commentId = listComments[i].id;
if(commentId <= messageData.comment) continue;
if(listComments[i].users_id != conf.glpiConfig.user_id){
let ticketId = listComments[i].items_id;
if(!messageData.data.hasOwnProperty(ticketId) || !messageData.data[ticketId].hasOwnProperty("threadId")) continue;
let comment = await htmlToText(listComments[i].content);
let user;
if(listComments[i].users_id){
let temp = await glpm.getItem("User", listComments[i].users_id);
user = temp.firstname + ' ' + temp.realname;
}else{
let temp = await glpm.getUsers(ticketId);
user = temp[0].alternative_email;
try{
if(!listComments[i]) break;
let commentId = listComments[i].id;
if(commentId <= messageData.comment) continue;
if(listComments[i].users_id != conf.glpiConfig.user_id){
let ticketId = listComments[i].items_id;
if(!messageData.data.hasOwnProperty(ticketId) || !messageData.data[ticketId].hasOwnProperty("threadId")) continue;
let comment = await htmlToText(listComments[i].content);
let user;
if(listComments[i].users_id){
let temp = await glpm.getItem("User", listComments[i].users_id);
user = temp.firstname + ' ' + temp.realname;
}else{
let temp = await glpm.getUsers(ticketId);
user = temp[0].alternative_email;
}
if(!messageData.data.hasOwnProperty(ticketId) || !messageData.data[ticketId].hasOwnProperty('threadId')){
return;
}
let messageText = `<b>Комментарий от ${user}:</b>\n\n${comment}`;
if(messageText.length > 2400){
messageText = `${messageText.substring(0, 2400)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
await bot.telegram.sendMessage(conf.supportChatId, messageText, {parse_mode: "HTML", message_thread_id: messageData.data[ticketId].threadId});
await sleep(1000);
}
if(!messageData.data.hasOwnProperty(ticketId) || !messageData.data[ticketId].hasOwnProperty('threadId')){
return;
}
let messageText = `<b>Комментарий от ${user}:</b>\n\n${comment}`;
if(messageText.length > 2400){
messageText = `${messageText.substring(0, 2400)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
await bot.telegram.sendMessage(conf.supportChatId, messageText, {parse_mode: "HTML", message_thread_id: messageData.data[ticketId].threadId});
await sleep(1000);
messageData.comment = commentId;
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** parseComments:\n" + e, null, 3));
}
messageData.comment = commentId;
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}
}
exports.refreshStatus = async (bot, messageData) => {
let listTickets = await glpm.getAllItems('Ticket', 100);
for(let i = 99; i >= 0; i--){
let ticketId = listTickets[i].id;
if(!listTickets[i] || !messageData.data.hasOwnProperty(ticketId)) continue;
let td = messageData.data[ticketId];
try{
if(td.status != listTickets[i].status){
let usersArray = await glpm.getUsers(ticketId);
try{
let ticketId = listTickets[i].id;
if(!listTickets[i] || !messageData.data.hasOwnProperty(ticketId)) continue;
let td = messageData.data[ticketId];
if(td.status != listTickets[i].status){
let usersArray = await glpm.getUsers(ticketId);
let message = await htmlToText(listTickets[i].content);
let authorEmail;
let authorEmail;
if(!usersArray[0]) authorEmail == "Unknown";
else if(usersArray[0].hasOwnProperty('alternative_email') && usersArray[0].alternative_email){
authorEmail = usersArray[0].alternative_email;
}else if(usersArray[0].users_id == conf.glpiConfig.user_id){
else if(usersArray[0].hasOwnProperty('alternative_email') && usersArray[0].alternative_email){
authorEmail = usersArray[0].alternative_email;
}else if(usersArray[0].users_id == conf.glpiConfig.user_id){
await editTicketStatus(bot, messageData, message);
continue;
}else{
let temp = await glpm.getItem("User", usersArray[0].users_id);
authorEmail = temp.firstname + ' ' + temp.realname;
}
let temp = await glpm.getItem("User", usersArray[0].users_id);
authorEmail = temp.firstname + ' ' + temp.realname;
}
let color = await getTicketColor(listTickets[i].status);
let messageText = `${color} <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
messageText += `<b>Автор заявки: </b>${authorEmail}\n`;
messageText += `<b>Проблема: </b>${listTickets[i].name}\n<b>Описание: </b>`;
messageText += message;
if(messageText.length > 600){
messageText = `${messageText.substring(0, 500)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
let inKeyboard = await getKeyboardFromStatus(listTickets[i].status);
if(td.hasOwnProperty('threadId')){
let messageText = `${color} <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
messageText += `<b>Автор заявки: </b>${authorEmail}\n`;
messageText += `<b>Проблема: </b>${listTickets[i].name}\n<b>Описание: </b>`;
messageText += message;
if(messageText.length > 600){
messageText = `${messageText.substring(0, 500)} + '\n\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
let inKeyboard = await getKeyboardFromStatus(listTickets[i].status);
if(td.hasOwnProperty('threadId')){
if(listTickets[i].status == 5 || listTickets[i].status == 6){
await closeThread(bot, messageData, ticketId);
}else{
let title = `${color} ${ticketId} - ${listTickets[i].name}`;
await bot.telegram.editForumTopic(conf.supportChatId, td.threadId, { name: title });
}
}
}
await editMessageText(bot, td.messageId, messageText, inKeyboard);
await editMessageText(bot, td.pinMessageId, messageText, inKeyboard);
messageData.data[ticketId].status = listTickets[i].status;
messageData.data[ticketId].status = listTickets[i].status;
}else if(td.hasOwnProperty('threadId') && (listTickets[i].status == 5 || listTickets[i].status == 6)){
await closeThread(bot, messageData, ticketId);
}
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("refreshStatus function: " + e, null, 3));
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** refreshStatus:\n" + e, null, 3));
}
}
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}
exports.editTicketStatus = async (bot, messageData, message) => {
let ticketId = message.text.split('№')[1].split('\n')[0];
let ticket = await glpm.getItem('Ticket', ticketId);
let inKeyboard = await getKeyboardFromStatus(ticket.status);
if(messageData.data[ticketId].status != ticket.status){
messageData.data[ticketId].status = ticket.status;
let color = await getTicketColor(ticket.status);
let title = ticket.name;
if(messageData.data[ticketId].hasOwnProperty('userChatId')){
title = `${title.split(' - ')[1]} - ${title.split(' - ')[2]}`;
try{
let ticketId = message.text.split('№')[1].split('\n')[0];
let ticket = await glpm.getItem('Ticket', ticketId);
let inKeyboard = await getKeyboardFromStatus(ticket.status);
if(messageData.data[ticketId].status != ticket.status){
messageData.data[ticketId].status = ticket.status;
let color = await getTicketColor(ticket.status);
let title = ticket.name;
if(messageData.data[ticketId].hasOwnProperty('userChatId')){
title = `${title.split(' - ')[1]} - ${title.split(' - ')[2]}`;
}
title = `${color} ${ticketId} - ${title}`;
if(messageData.data[ticketId].hasOwnProperty('threadId')){
await bot.telegram.editForumTopic(conf.supportChatId, messageData.data[ticketId].threadId, { name: title });
}
let messageText = await parseMessageText(message, messageData, ticketId);
await editMessageText(bot, messageData.data[ticketId].messageId, messageText, inKeyboard);
await editMessageText(bot, messageData.data[ticketId].pinMessageId, messageText, inKeyboard);
}
title = `${color} ${ticketId} - ${title}`;
if(messageData.data[ticketId].hasOwnProperty('threadId')){
await bot.telegram.editForumTopic(conf.supportChatId, messageData.data[ticketId].threadId, { name: title });
}
let messageText = await parseMessageText(message, messageData, ticketId);
await editMessageText(bot, messageData.data[ticketId].messageId, messageText, inKeyboard);
await editMessageText(bot, messageData.data[ticketId].pinMessageId, messageText, inKeyboard);
await editMessageMarkup(bot, message.message_id, inKeyboard);
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** editTicketStatus:\n" + e, null, 3));
}
await editMessageMarkup(bot, message.message_id, inKeyboard);
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}

16
lib/glpm.js
View File

@@ -26,7 +26,7 @@ exports.createTicket = async (title, description) => {
});
return response.data.id;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** createTicket:\n" + e, null, 3));
}
}
@@ -51,7 +51,7 @@ exports.changeStatusTicket = async (ticketId, statusId) => {
});
return response;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** changeStatusTicket:\n" + e, null, 3));
}
}
@@ -77,7 +77,7 @@ exports.assignTicket = async (ticketId, userId) => {
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** assignTicket:\n" + e, null, 3));
}
}
@@ -96,7 +96,7 @@ exports.getItem = async(item, id) => { // ITILFollowup = комментари
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** getItem:\n" + e, null, 3));
}
}
@@ -115,7 +115,7 @@ exports.getAllItems = async(item, cnt) => {
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** getAllItems:\n" + e, null, 3));
}
}
@@ -141,7 +141,7 @@ exports.addComment = async(ticketId, comment) => {
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** addComment:\n" + e, null, 3));
}
}
@@ -166,7 +166,7 @@ exports.removeComment = async(ticketId, commentId) => {
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** removeComment:\n" + e, null, 3));
}
}
@@ -185,6 +185,6 @@ exports.getUsers = async(ticketId) => {
});
return response.data;
}catch(e){
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify(e, null, 3));
fs.appendFileSync(__dirname + "/../logs/logs.json", JSON.stringify("*** getUsers:\n" + e, null, 3));
}
}

94
lib/utils.js
View File

@@ -8,54 +8,66 @@ const conf = JSON.parse(fs.readFileSync(dir + "/../data/conf.json"));
const glpiUrl = conf.glpiConfig.apiurl.replace("apirest.php", "");
exports.htmlToText = async (text) => {
let temp = html.convert(he.decode(text), {preserveNewlines: true});
textArray = temp.split('\n');
for(let i in textArray){
if(textArray[i].indexOf("[/front/document.send.php?docid=") >= 0){
delete textArray[i-1];
delete textArray[i];
try{
let temp = html.convert(he.decode(text), {preserveNewlines: true});
textArray = temp.split('\n');
for(let i in textArray){
if(textArray[i].indexOf("[/front/document.send.php?docid=") >= 0){
delete textArray[i-1];
delete textArray[i];
}
}
}
let messageText = '';
for(let k in textArray){
if(textArray[k][0] != '>' && textArray[k].trim() && textArray[k].indexOf('ts@krtech.ru писал') == -1 && textArray[k].indexOf('cellpadding="0"') == -1){
messageText += textArray[k].trim().replace(/[<>]/g, '') + ' ';
let messageText = '';
for(let k in textArray){
if(textArray[k][0] != '>' && textArray[k].trim() && textArray[k].indexOf('ts@krtech.ru писал') == -1 && textArray[k].indexOf('cellpadding="0"') == -1){
messageText += textArray[k].trim().replace(/[<>]/g, '') + ' ';
}
}
return messageText.replace(/\[.*?\]/g, '');
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** htmlToText:\n" + e, null, 3));
}
return messageText.replace(/\[.*?\]/g, '');
}
exports.parseMessageText = async (message, messageData, ticketId) => {
let color = await this.getTicketColor(messageData.data[ticketId].status);
text = message.text.split('\n');
messageText = `${color} <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
for(let i = 2; i < text.length; i++){
if(text[i].indexOf(':') >= 0) messageText += `<b>${text[i].replace(':', ':</b>')}\n`;
}
if(text[text.length - 1].indexOf("Читать дальше") >= 0){
messageText = `${messageText.replace('Читать дальше', '')}\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
return messageText;
try{
let color = await this.getTicketColor(messageData.data[ticketId].status);
text = message.text.split('\n');
messageText = `${color} <b>ЗАЯВКА <a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">№${ticketId}</a></b>\n\n`;
for(let i = 2; i < text.length; i++){
if(text[i].indexOf(':') >= 0) messageText += `<b>${text[i].replace(':', ':</b>')}\n`;
}
if(text[text.length - 1].indexOf("Читать дальше") >= 0){
messageText = `${messageText.replace('Читать дальше', '')}\n<b><a href="${glpiUrl}front/ticket.form.php?id=${ticketId}">Читать дальше</a></b>`;
}
return messageText;
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** parseMessageText:\n" + e, null, 3));
}
}
exports.createThread = async (bot, messageData, ticketId, title) => {
let td = messageData.data[ticketId];
let thread = await bot.telegram.createForumTopic(conf.supportChatId, title, {
icon_custom_emoji_id: '5357315181649076022'
});
let status = td.status;
messageData.data[ticketId].threadId = thread.message_thread_id;
let inKeyboard = await this.getKeyboardFromStatus(status);
await this.editMessageMarkup(bot, td.messageId, inKeyboard);
let msg = await bot.telegram.copyMessage(conf.supportChatId, conf.supportChatId, td.messageId, {
parse_mode: 'HTML',
disable_notification: true,
message_thread_id: thread.message_thread_id,
reply_markup: { inline_keyboard: inKeyboard }
});
await bot.telegram.pinChatMessage(conf.supportChatId, msg.message_id, { disable_notification: true });
messageData.data[ticketId].pinMessageId = msg.message_id;
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
try{
let td = messageData.data[ticketId];
let thread = await bot.telegram.createForumTopic(conf.supportChatId, title, {
icon_custom_emoji_id: '5357315181649076022'
});
let status = td.status;
messageData.data[ticketId].threadId = thread.message_thread_id;
let inKeyboard = await this.getKeyboardFromStatus(status);
await this.editMessageMarkup(bot, td.messageId, inKeyboard);
let msg = await bot.telegram.copyMessage(conf.supportChatId, conf.supportChatId, td.messageId, {
parse_mode: 'HTML',
disable_notification: true,
message_thread_id: thread.message_thread_id,
reply_markup: { inline_keyboard: inKeyboard }
});
await bot.telegram.pinChatMessage(conf.supportChatId, msg.message_id, { disable_notification: true });
messageData.data[ticketId].pinMessageId = msg.message_id;
fs.writeFileSync(dir + "/../data/messageData.json", JSON.stringify(messageData, null, 3));
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify("*** createThread:\n" + e, null, 3));
}
}
exports.closeThread = async (bot, messageData, ticketId) => {
@@ -93,7 +105,7 @@ exports.editMessageText = async (bot, messageId, messageText, keyboard) => {
reply_markup: {inline_keyboard: keyboard}
});
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify(e, null, 3));
//fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify(e, null, 3));
}
}
@@ -101,7 +113,7 @@ exports.editMessageMarkup = async (bot, messageId, keyboard) => {
try{
await bot.telegram.editMessageReplyMarkup(conf.supportChatId, messageId, undefined, {inline_keyboard: keyboard});
}catch(e){
fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify(e, null, 3));
//fs.appendFileSync(dir + "/../logs/logs.json", JSON.stringify(e, null, 3));
}
}