mirror of
https://github.com/BEDOLAGA-DEV/remnawave-bedolaga-telegram-bot.git
synced 2026-01-20 03:40:26 +00:00
67c3dba1cc
- Added a new TicketNotification model to handle notifications for ticket events. - Implemented user and admin notifications for new tickets and replies in the cabinet. - Introduced settings to enable or disable notifications for users and admins. - Enhanced ticket settings to include notification preferences. - Integrated WebSocket notifications for real-time updates.
247 lines
8.2 KiB
Python
247 lines
8.2 KiB
Python
"""CRUD operations for TicketNotification."""
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import logging
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from datetime import datetime
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from typing import List, Optional
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from sqlalchemy import select, func, desc, and_, update
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy.orm import selectinload
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from app.database.models import TicketNotification, Ticket, User
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logger = logging.getLogger(__name__)
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class TicketNotificationCRUD:
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"""CRUD operations for ticket notifications in cabinet."""
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@staticmethod
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async def create(
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db: AsyncSession,
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ticket_id: int,
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user_id: int,
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notification_type: str,
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message: Optional[str] = None,
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is_for_admin: bool = False,
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) -> TicketNotification:
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"""Create a new ticket notification."""
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notification = TicketNotification(
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ticket_id=ticket_id,
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user_id=user_id,
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notification_type=notification_type,
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message=message,
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is_for_admin=is_for_admin,
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is_read=False,
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created_at=datetime.utcnow(),
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)
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db.add(notification)
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await db.commit()
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await db.refresh(notification)
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return notification
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@staticmethod
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async def get_user_notifications(
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db: AsyncSession,
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user_id: int,
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unread_only: bool = False,
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limit: int = 50,
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offset: int = 0,
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) -> List[TicketNotification]:
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"""Get notifications for a user (not admin)."""
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query = (
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select(TicketNotification)
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.where(
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TicketNotification.user_id == user_id,
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TicketNotification.is_for_admin == False,
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)
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.options(selectinload(TicketNotification.ticket))
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.order_by(desc(TicketNotification.created_at))
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)
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if unread_only:
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query = query.where(TicketNotification.is_read == False)
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query = query.offset(offset).limit(limit)
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result = await db.execute(query)
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return list(result.scalars().all())
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@staticmethod
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async def get_admin_notifications(
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db: AsyncSession,
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unread_only: bool = False,
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limit: int = 50,
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offset: int = 0,
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) -> List[TicketNotification]:
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"""Get notifications for admins."""
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query = (
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select(TicketNotification)
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.where(TicketNotification.is_for_admin == True)
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.options(selectinload(TicketNotification.ticket))
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.order_by(desc(TicketNotification.created_at))
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)
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if unread_only:
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query = query.where(TicketNotification.is_read == False)
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query = query.offset(offset).limit(limit)
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result = await db.execute(query)
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return list(result.scalars().all())
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@staticmethod
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async def count_unread_user(db: AsyncSession, user_id: int) -> int:
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"""Count unread notifications for a user."""
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query = select(func.count()).select_from(TicketNotification).where(
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TicketNotification.user_id == user_id,
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TicketNotification.is_for_admin == False,
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TicketNotification.is_read == False,
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)
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result = await db.execute(query)
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return result.scalar() or 0
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@staticmethod
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async def count_unread_admin(db: AsyncSession) -> int:
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"""Count unread notifications for admins."""
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query = select(func.count()).select_from(TicketNotification).where(
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TicketNotification.is_for_admin == True,
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TicketNotification.is_read == False,
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)
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result = await db.execute(query)
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return result.scalar() or 0
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@staticmethod
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async def mark_as_read(db: AsyncSession, notification_id: int) -> bool:
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"""Mark a notification as read."""
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query = (
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update(TicketNotification)
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.where(TicketNotification.id == notification_id)
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.values(is_read=True, read_at=datetime.utcnow())
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)
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result = await db.execute(query)
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await db.commit()
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return result.rowcount > 0
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@staticmethod
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async def mark_all_as_read_user(db: AsyncSession, user_id: int) -> int:
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"""Mark all notifications as read for a user."""
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query = (
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update(TicketNotification)
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.where(
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TicketNotification.user_id == user_id,
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TicketNotification.is_for_admin == False,
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TicketNotification.is_read == False,
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)
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.values(is_read=True, read_at=datetime.utcnow())
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)
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result = await db.execute(query)
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await db.commit()
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return result.rowcount
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@staticmethod
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async def mark_all_as_read_admin(db: AsyncSession) -> int:
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"""Mark all admin notifications as read."""
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query = (
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update(TicketNotification)
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.where(
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TicketNotification.is_for_admin == True,
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TicketNotification.is_read == False,
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)
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.values(is_read=True, read_at=datetime.utcnow())
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)
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result = await db.execute(query)
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await db.commit()
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return result.rowcount
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@staticmethod
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async def mark_ticket_notifications_as_read(
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db: AsyncSession, ticket_id: int, user_id: int, is_admin: bool = False
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) -> int:
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"""Mark all notifications for a specific ticket as read."""
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query = (
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update(TicketNotification)
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.where(
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TicketNotification.ticket_id == ticket_id,
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TicketNotification.is_read == False,
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)
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.values(is_read=True, read_at=datetime.utcnow())
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)
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if is_admin:
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query = query.where(TicketNotification.is_for_admin == True)
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else:
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query = query.where(
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TicketNotification.user_id == user_id,
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TicketNotification.is_for_admin == False,
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)
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result = await db.execute(query)
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await db.commit()
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return result.rowcount
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@staticmethod
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async def create_admin_notification_for_new_ticket(
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db: AsyncSession, ticket: Ticket
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) -> Optional[TicketNotification]:
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"""Create notification for admins about new ticket."""
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from app.services.support_settings_service import SupportSettingsService
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if not SupportSettingsService.get_cabinet_admin_notifications_enabled():
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return None
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title = (ticket.title or "").strip()[:50]
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message = f"Новый тикет #{ticket.id}: {title}"
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return await TicketNotificationCRUD.create(
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db=db,
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ticket_id=ticket.id,
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user_id=ticket.user_id,
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notification_type="new_ticket",
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message=message,
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is_for_admin=True,
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)
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@staticmethod
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async def create_user_notification_for_admin_reply(
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db: AsyncSession, ticket: Ticket, reply_preview: str
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) -> Optional[TicketNotification]:
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"""Create notification for user about admin reply."""
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from app.services.support_settings_service import SupportSettingsService
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if not SupportSettingsService.get_cabinet_user_notifications_enabled():
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return None
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preview = (reply_preview or "").strip()[:100]
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message = f"Ответ на тикет #{ticket.id}: {preview}..."
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return await TicketNotificationCRUD.create(
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db=db,
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ticket_id=ticket.id,
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user_id=ticket.user_id,
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notification_type="admin_reply",
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message=message,
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is_for_admin=False,
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)
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@staticmethod
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async def create_admin_notification_for_user_reply(
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db: AsyncSession, ticket: Ticket, reply_preview: str
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) -> Optional[TicketNotification]:
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"""Create notification for admins about user reply."""
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from app.services.support_settings_service import SupportSettingsService
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if not SupportSettingsService.get_cabinet_admin_notifications_enabled():
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return None
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preview = (reply_preview or "").strip()[:100]
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message = f"Ответ в тикете #{ticket.id}: {preview}..."
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return await TicketNotificationCRUD.create(
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db=db,
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ticket_id=ticket.id,
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user_id=ticket.user_id,
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notification_type="user_reply",
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message=message,
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is_for_admin=True,
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)
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