diff --git a/app/handlers/admin/tickets.py b/app/handlers/admin/tickets.py
index 2503cd48..051e5dc1 100644
--- a/app/handlers/admin/tickets.py
+++ b/app/handlers/admin/tickets.py
@@ -169,9 +169,13 @@ async def view_admin_ticket(
     }.get(ticket.status, ticket.status)
     
     user_name = ticket.user.full_name if ticket.user else "Unknown"
-    
+    telegram_id_display = ticket.user.telegram_id if ticket.user else "—"
+    username_display = (ticket.user.username or "отсутствует") if ticket.user else "отсутствует"
+
     ticket_text = f"🎫 Тикет #{ticket.id}\n\n"
     ticket_text += f"👤 Пользователь: {user_name}\n"
+    ticket_text += f"🆔 Telegram ID: <code>{telegram_id_display}</code>\n"
+    ticket_text += f"📱 Username: @{username_display}\n"
     ticket_text += f"📝 Заголовок: {ticket.title}\n"
     ticket_text += f"📊 Статус: {ticket.status_emoji} {status_text}\n"
     ticket_text += f"📅 Создан: {ticket.created_at.strftime('%d.%m.%Y %H:%M')}\n"
diff --git a/app/handlers/tickets.py b/app/handlers/tickets.py
index b421f426..a6445a00 100644
--- a/app/handlers/tickets.py
+++ b/app/handlers/tickets.py
@@ -9,6 +9,7 @@ from sqlalchemy.ext.asyncio import AsyncSession
  
 from app.database.models import User, Ticket, TicketStatus
 from app.database.crud.ticket import TicketCRUD, TicketMessageCRUD
+from app.database.crud.user import get_user_by_id
 from app.keyboards.inline import (
     get_ticket_cancel_keyboard,
     get_my_tickets_keyboard,
@@ -937,10 +938,21 @@ async def notify_admins_about_new_ticket(ticket: Ticket, db: AsyncSession):
         if len(title) > 60:
             title = title[:57] + "..."
 
+        # Загрузим пользователя, чтобы отобразить реальный Telegram ID и username
+        try:
+            user = await get_user_by_id(db, ticket.user_id)
+        except Exception:
+            user = None
+        full_name = user.full_name if user else "Unknown"
+        telegram_id_display = user.telegram_id if user else "—"
+        username_display = (user.username or "отсутствует") if user else "отсутствует"
+
         notification_text = (
             f"🎫 <b>НОВЫЙ ТИКЕТ</b>\n\n"
             f"🆔 <b>ID:</b> <code>{ticket.id}</code>\n"
-            f"👤 <b>User ID:</b> <code>{ticket.user_id}</code>\n"
+            f"👤 <b>Пользователь:</b> {full_name}\n"
+            f"🆔 <b>Telegram ID:</b> <code>{telegram_id_display}</code>\n"
+            f"📱 <b>Username:</b> @{username_display}\n"
             f"📝 <b>Заголовок:</b> {title or '—'}\n"
             f"📅 <b>Создан:</b> {ticket.created_at.strftime('%d.%m.%Y %H:%M')}\n"
         )
diff --git a/app/services/monitoring_service.py b/app/services/monitoring_service.py
index 042f67b8..d5cc02bb 100644
--- a/app/services/monitoring_service.py
+++ b/app/services/monitoring_service.py
@@ -1325,10 +1325,17 @@ class MonitoringService:
                     if len(title) > 60:
                         title = title[:57] + '...'
 
+                    # Детали пользователя: имя, Telegram ID и username
+                    full_name = ticket.user.full_name if ticket.user else "Unknown"
+                    telegram_id_display = ticket.user.telegram_id if ticket.user else "—"
+                    username_display = (ticket.user.username or "отсутствует") if ticket.user else "отсутствует"
+
                     text = (
                         f"⏰ <b>Ожидание ответа на тикет превышено</b>\n\n"
                         f"🆔 <b>ID:</b> <code>{ticket.id}</code>\n"
-                        f"👤 <b>User ID:</b> <code>{ticket.user_id}</code>\n"
+                        f"👤 <b>Пользователь:</b> {full_name}\n"
+                        f"🆔 <b>Telegram ID:</b> <code>{telegram_id_display}</code>\n"
+                        f"📱 <b>Username:</b> @{username_display}\n"
                         f"📝 <b>Заголовок:</b> {title or '—'}\n"
                         f"⏱️ <b>Ожидает ответа:</b> {waited_minutes} мин\n"
                     )