DocsGPT/docs/pages/Extensions/Chatwoot-extension.md

To Start Chatwoot Extension:

1. Prepare and Start DocsGPT:

   • Launch DocsGPT using the instructions in our wiki.
   • Make sure to load your documentation.

2. Get Access Token from Chatwoot:

   • Navigate to Chatwoot.
   • Go to your profile (bottom left), click on profile settings.
   • Scroll to the bottom and copy the Access Token.

3. Set Up Chatwoot Extension:

   • Navigate to /extensions/chatwoot.

   • Copy .env_sample and create a .env file.

   • Fill in the values in the .env file:

     docsgpt_url=<docsgpt_api_url>
     chatwoot_url=<chatwoot_url>
     docsgpt_key=<openai_api_key or other llm key>
     chatwoot_token=<from part 2>
     

4. Start the Extension:

   • Use the command flask run to start the extension.

5. Optional: Extra Validation

   • In app.py, uncomment lines 12-13 and 71-75.

   • Add the following lines to your .env file:

     account_id=(optional) 1
     assignee_id=(optional) 1
     

     These Chatwoot values help ensure you respond to the correct widget and handle questions assigned to a specific user.

Stopping Bot Responses for Specific User or Session:

• If you want the bot to stop responding to questions for a specific user or session, add a label human-requested in your conversation.

Additional Notes:

• For further details on training on other documentation, refer to our wiki.